Refund policy

 

Return and Refund Policy for Mexoresia

Here at Mexoresia, we're all about ensuring your satisfaction with every purchase. We understand that sometimes things don't quite go as planned, so we've put together this Return and Refund Policy to make sure you're taken care of.

Eligibility for Returns, Warranties, or Exchanges:

We want you to shop with confidence, so we gladly accept returns and offer refunds or exchanges under the following circumstances:

• Product Defects: If the product you receive is damaged, faulty, or not as described, we'll provide a complete refund or exchange for the same product.
• Incorrect Item: In the rare event of receiving an incorrect item, we'll coordinate the return and promptly dispatch the correct item.
• Order Cancellation: If you need to cancel an order before it ships, just let us know within 12 hours of placing the order for a full refund.
• Change of Mind: Changed your mind? No problem! You can return the item within 30 days of delivery. However, please note that you'll be responsible for the return shipping costs.

Customer Procedures and Steps:

Initiating a return, refund, or exchange is easy. Just follow these simple steps:

• Reach Out: Contact our friendly customer support team at contact@mexoresia.com within 30 days of receiving your order. Be sure to provide your order number and a detailed explanation of the reason for your return, refund, or exchange request.
• Guidance: Our dedicated customer support team will expertly guide you through the return process, provide a return shipping label if applicable, and address any questions or concerns you may have.

Timeframe and Refund Process:

Once we receive your returned item, our specialists will carefully inspect it to ensure it's in its original condition and packaging. After inspection, we commit to processing your refund or exchange within 7 business days.

Refunds will be issued using the original payment method used for the purchase. Please keep in mind that the appearance of the refund in your account may take additional time, depending on your payment method and financial institution.

Circumstances and Timelines:

• For cases involving product defects, incorrect items, or order cancellations, your refund or exchange will be processed within 7 business days from the moment we receive the returned item.
• For change of mind returns, the item must be returned within 30 days of delivery, and your refund will be processed within 7 business days from the reception of the returned item.

It's important to note that return shipping costs for change of mind returns will be the responsibility of the customer.

We value your understanding of our Return and Refund Policy. If you have any questions or concerns regarding returns, refunds, or exchanges, please don't hesitate to reach out to us at contact@mexoresia.com. Our dedicated customer support team is here to ensure your satisfaction.